My wireless internet has been on the fritz for the past three days since I got back fro...

GetHuman-nberi's customer service issue with Charter Communications from July 2018

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The issue in GetHuman-nberi's own words
My wireless internet has been on the fritz for the past three days since I got back from vacation on Tuesday evening. I have a spectrum modem connected to a Netgear router. Until yesterday, my NETGEAR** network would drop from my phone and*or say "connected, no internet". This morning I tried to power cycle my network using the following steps: router off modem off wait *-* minutes modem on router on. I did this *X with the final result being that the modem lights were as follows: power green, ds green, us green, online green, link Amber, tel* off, tel* off. The router lights were as follows: power green, internet Amber, wireless green, bottom two lights off. My phone says "netgear**: connected, no internet". ** Please tell me how to get the internet back.
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Charter Communications

Customer service issue
Reported by GetHuman-nberi
Jul 19th, 2018 - a yr ago
I have an issue with Charter Communications too
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GetHuman-nberi started working on this issue
Jul 19th, 2018 11:35pm