Before contacting them, items GetHuman888280 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman888280's own words
We have * of the piece of junk DVR boxes from Charter. The main one in the living room is the only one that we can record on. We recorded * shows tonight and not a darn one can we watch!!!!!!! They all say sorry this show is currently unavailable. We have had this happen about * times this month!!!! We pay big money for this crappy service! We need a refund or credit this month. I'm sure if we told you sorry our funds weren't available at this time, our service would be cut off. We are very discouraged, well just angry over this reoccurring issue!
GetHuman888280 did not yet indicate what Charter Communications should do to make this right.
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