Still no answer after months of calling and many promises by them to fix my internet ca...

GetHuman-kktdk's customer service issue with Charter Communications from July 2018

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The issue in GetHuman-kktdk's own words
Still no answer after months of calling and many promises by them to fix my internet cable that is hanging very low over my driveway. * different techs came out. Both said the cable should be buried. Both also said I wasn’t getting the speed I’m paying **$ a month for because of the stretched out wire. One of the techs suggested I tear it down, then they would have to come out and fix it. I’m not on board with that idea for many reasons. I’m handicapped and couldn’t possibly tear down a cable, also Who knows how long it would take to get it fixed, and I do not work for Charter Spectrum, so I don’t think I should be responsible for tearing down wires and cables I’m not familiar with. It’s been since the *st if the year and I call every month when I pay my bill, although they assure me someone will get back with me. They do not. Very frustrating.

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Charter Communications

Customer service issue
Reported by GetHuman-kktdk
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 14 customers so far
Similar issue to 465 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman-kktdk started working on this issue
Jul 5th, 2018 10:39pm
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 6th, 2018 12:09am
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 6th, 2018 9:18am
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 7th, 2018 12:01am
GetHuman-kktdk shared this issue with others over email
Jul 7th, 2018 12:02am
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 9th, 2018 1:18pm
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 9th, 2018 1:19pm
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 9th, 2018 1:21pm
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 9th, 2018 1:22pm
GetHuman-kktdk indicated the issue is not fixed yet.
Jul 9th, 2018 1:22pm

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