connected home phone to cable modem ( line * first, then line *). Listened for a dial...

GetHuman-ant_live's customer service issue with Charter Communications from June 2018

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connected home phone to cable modem ( line * first, then line *). Listened for a dial tone, there was none. Disconnected phone from modem, and restarted the modem. Started the modem, then connected my phone after * min, no dial tone.
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Charter Communications

Customer service issue
Reported by GetHuman-ant_live
Jun 25th, 2018 - 4 mons ago
I have an issue with Charter Communications too
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Seen by 3 customers so far
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman-ant_live started working on this issue
Jun 25th 7:21pm
GetHuman-ant_live confirmed the issue is fixed. Hooray!
Jun 28th 8:22pm