please get Devin from you customer service support, as he worked with me on my security...

GetHuman752376's customer service issue with Charter Communications from June 2018

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The issue in GetHuman752376's own words
get my anti virus working with charter, but never did Devin's effort did not work. So I have installed another antivirus, malware etc. service please delete charter's as it doesn't work. ... please get Devin from you customer service support, as he worked with me on my security problem and the problem still exists, in the I am not protected on the virus and the security will not update. thanx, Charlie Wilson ph. ***-***-****
no one ever called back to fix issue again, and when I called another rep did not seem to want to help.
deleting the charter security
many years.
went to Best Buy Geek squad and had to pay ***.** dollars to correct issue that Charter did not correct. Geeks found Conduit infection. I have new security installed.
I have an issue with Charter Communications too
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Charter Communications

Charter Security
Customer service issue
Reported by GetHuman752376
Jun 5th, 2018 - a yr ago
I have an issue with Charter Communications too
Fixed
Seen by 8 customers so far
Similar issue to 671 others
0 customers following this
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman752376 started working on this issue
Jun 5th, 2018 3:57pm
GetHuman752376 indicated the issue is not fixed yet.
Jun 5th, 2018 6:03pm
GetHuman752376 indicated the issue is not fixed yet.
Jun 7th, 2018 7:56am
GetHuman752376 indicated the issue is not fixed yet.
Jun 11th, 2018 5:53pm
GetHuman752376 indicated the issue is not fixed yet.
Jun 11th, 2018 6:00pm
GetHuman752376 indicated the issue is not fixed yet.
Jun 11th, 2018 7:27pm
GetHuman752376 indicated the issue is not fixed yet.
Jun 11th, 2018 8:30pm