You are saying I owe you money my service is on vacation

GetHuman740381's customer service issue with Charter Communications from June 2018

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Help with my Charter Communications issue
Before contacting them, items GetHuman740381 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman740381's next move: have a Charter Communications rep call.
Always use the GetHuman Phone tocall Charter Communications. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman740381's own words:
The problem I ran into: You are saying I owe you money my service is on vacation
I trust that Charter Communications will make this right and come up with a resolution that is fair.
Help with my Charter Communications issue
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Charter Communications

Customer service issue
Reported by GetHuman740381
Jun 1st, 2018 - 3 mons ago
I have an issue with Charter Communications too
Not resolved
Seen by 4 customers so far
Similar issue to 270 others
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Timeline
GetHuman740381 started working on this issue
Jun 1st 9:33pm