The issue and preferred resolution, in GetHuman628107's own words:
I know that my bill is past due but we had an emergency and had to go out of town. My name is Katherine Wright my phone number is ********** is there any way you can extend my time and let me have until Sa****ay april ** and I will pay my bill. Is the re anyway to keep it from being disconnected. Thank you have a great day
I trust that Charter Communications will make this right and come up with a resolution that is fair.
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