My internet is not working

GetHuman-burponin's Technical Support issue with Charter Communications from April 2018

Help with my Charter Communications issue
The issue in GetHuman-burponin's own words
I was trying to do something, and ran into a problem.
My internet is not working
GetHuman-burponin did not yet indicate what Charter Communications should do to make this right.
I have an issue with Charter Communications too
How GetHuman-burponin fixed the problem
My router and modem weren't communicating with each other,a technician was able to walk me through everything and got me back online **
Please help with my Charter Communications issue
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Charter Communications

Internet
Technical Support issue
Reported by GetHuman-burponin
Apr 19th, 2018 - 5 mons ago
I have an issue with Charter Communications too
Fixed
GetHuman-burponin shared how to fix
Seen by 6 customers so far
Similar issue to 863 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman-burponin started working on this issue
Apr 19th 12:48pm
GetHuman-burponin confirmed the issue is fixed. Hooray!
Apr 20th 1:40am