My husband and I flew American Airlines into Charlotte on April **,****.*This was a lay...

GetHuman-mommen's customer service issue with Charlotte Douglas International Airport from May 2019

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My husband and I flew American Airlines into Charlotte on April **,****.*This was a layover on the way to a major reunion with my son after * yrs. and a surprise on a cruise. After our flight was cancelled AND all Standbys were cancelled and after being told there were no rental cars available.... we went to airport assistance and was told that there was no way that we could get to the cruise the next day. They sent us home. We bought travel insurance and they are denying our claim. The cruise resolution dept recommended that I get a statement from the airport that confirms that we had no options and exhausted all that we had.*Even then rental car situation there that day...*Talk about a trip interruption!**Flight leg in- Sandra Fitzgerald *Ticket ***************Flight home from layover*Ticket ***************Flight leg in- David Fitzgerald *Ticket ***************Flight home from layover*Ticket ***************Could you provide this statement of the airport situation that day?*Thank you,*Sandra Fitzgerald *M*****@***.com
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Charlotte Douglas International Airport

Customer service issue
Reported by GetHuman-mommen
May 8th, 2019 - 2 mons ago
I have an issue with Charlotte Douglas International Airport too
Not resolved
Seen by 6 customers so far
Similar issue to 43 others
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GetHuman-mommen started working on this issue
May 8th 6:21pm
GetHuman-mommen indicated the issue is not fixed yet.
May 8th 11:01pm
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May 8th 11:04pm
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May 8th 11:05pm
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May 11th 6:47pm