I'm livid! Charges from Change. org on my bank statement that I don't know about. Eve...

GetHuman-joansqu's customer service issue with Change.org from November 2018

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Help with my Change.org issue
GetHuman-joansqu's next move: try the Change.org help center.
Change.org doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joansqu will want to follow the link below to head to their help center. We will check on GetHuman-joansqu later to make sure it's all set or try to help escalate.
The issue in GetHuman-joansqu's own words
I'm livid! Charges from Change. org on my bank statement that I don't know about. Even when i log into my Change. org account, I cant see how many charges have occurred on what dates *Website FAQ are no help. Tried * times to submit my questions about the charges and about NOT BEING ABLE TO SEE ANYTHING RE: the charges on the website or to RESOLVE my panic at the erroneous charges . I tried submitting my questions to the the help desk in writing but the "submit "button was grayed out and unresponsive each time I went back and refreshed the page only to start all over again at the beginning. * At this point, I am just really frustrated at the lack of transparency on my account , with billing and the lack of DIRECT access to technical OR billing support. *It makes me think very badly about this company**NO company should be this protected from public access. It should be illegal to not give out a phone number when the web fails to provide customers a way to communicate their needs, questions and issues. It makes a terrible impression when designers and customer service people, hide behind a wall. These folks -- it would appear --are the lifeblood and the lifeline to customers. NO transparency is provided on site with change.org's activities in my own bank account and no way to see what needs to be resolved. I had to resort to a web search "how to reach change*org". by phone. PLEASE CALL ME ***-***-****. I've typed my problems with the site already now * times including this one, without success.

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Customer service issue
Reported by GetHuman-joansqu
Nov 5th, 2018 - 4 years ago
Seen by 12 customers so far
Similar issue to 82 others
0 customers following this
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GetHuman-joansqu started working on this issue
Nov 5th, 2018 7:25pm
GetHuman-joansqu indicated the issue is not fixed yet.
Nov 8th, 2018 8:03pm

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