I purchased ***ml Chanel No* EDP from Duty Free in Peurto Valarta airport Mexico, but t...

GetHuman3795401's customer service issue with Chanel from October 2019

Help with my Chanel issue
The issue in GetHuman3795401's own words
I purchased ***ml Chanel No* EDP from Duty Free in Peurto Valarta airport Mexico, but there is NO scent from this perfume ? I cant smell it on my skin or my clothes, know one even comments on the perfume as there is definitely no scent to it , I am very disappointed as it was a present from my husband for our **yr anniversary he paid £***.** I expected people to notice I was wearing Chanel No * perfume, But had NO comments on the perfume , I am concerned that it may be out of date ? or even worse an imitation ? but it was purchased from a genuine Duty Free inside the Airport so don't know if this can even happen ?*I would appreciate your advise with this, as it is one of your best known perfumes and I hope we can resolve this problem*Regards W Clarke

GetHuman3795401 did not yet indicate what Chanel should do to make this right.

How GetHuman3795401 fixed the problem
I emailed Chanel they replied next day with a contact phone number **** *** **** which I called and spoke with customer care, they are sending a pre-paid envelope for me to return my perfume to them and they will then send me a replacement, I was bit disappointed that they did not offer any consolation or gesture of good will due to the bad experience i had with my purchase, only that I would have to wait maybe * weeks or more for a replacement ?.* You would think that a big company such as Chanel could afford to offer some gesture of good will to customers who have had such an upsetting experience with one of there most iconic fragrances to ease there disappointment ??? *I have also sent Email stating that I was not to happy with there poor resolution to my complaint and await a response .
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Chanel

Customer service issue
Reported by GetHuman3795401
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman3795401 shared how to fix
Seen by 17 customers so far
Similar issue to 52 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3795401 started working on this issue
Oct 19th, 2019 7:43pm
GetHuman3795401 shared this issue with friends on Facebook
Oct 19th, 2019 7:45pm
GetHuman3795401 indicated the issue is not fixed yet.
Oct 20th, 2019 11:24pm
GetHuman3795401 confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 1:30pm

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