In ****, my husband, Robert Ingram, began the arduous process of preparing for a gastri...

GetHuman-kebi's customer service issue with Ceva Logistics from May 2019

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The issue in GetHuman-kebi's own words
In ****, my husband, Robert Ingram, began the arduous process of preparing for a gastric bypass by taking classes, going to nursing appointments, attending dietary instructional meetings, getting blood work, having a stress test, etc. because CEVA Logistics covered this procedure. CEVA and Blue Cross Insurance Company knew he was preparing for this surgery. In January ****, he had lost approximately ** pounds, reduced his diabetic medication twice, was exercising, had more energy, and was happier than he had been in awhile. I had my “husband “ back. He was to have the surgery in January of ****. When his physician’s office began to schedule the appointment, my husband was denied. He was denied * times. He was told that even though CEVA Logistics covered gastric bypass surgery in ****, they no longer did so in ****. I don’t understand how, since he had “jumped through all of the hoops”, he was now being denied a gastric bypass. I don’t understand why he wouldn’t be, since the steps leading up to the surgery are many, grandfathered in for the surgery. He has become depressed and began eating large amounts of unhealthy food again. I don’t understand why it wouldn’t be better to have the surgery and reduce his medication and improve his other health issues than deny the surgery and continue to use the multitude of medication he is currently taking. Please reconsider his situation and allow Blue Cross Insurance to cover his gastric bypass surgery.

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Ceva Logistics

Customer service issue
Reported by GetHuman-kebi
May 21st, 2019 - 4 years ago
Seen by 6 customers so far
Similar issue to 57 others
0 customers following this
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GetHuman-kebi started working on this issue
May 21st, 2019 10:05pm
GetHuman-kebi confirmed the issue is fixed. Hooray!
May 24th, 2019 2:19am