GetHuman835141's customer service issue with Ceva Logistics from June 2018
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The issue in GetHuman835141's own words
I was trying to get this resolved so that the refrigerator doors don't look like they were installed by incompetents. ... While my husband was hospitalized we ordered new Whirlpool frig from Home Depot. This was back in December, ****. Evidently your company delivered and set up. I was away from home **hr*day until last month and really did not use frig and was not really looking at these things until recently. No one seems to want to claim responsibility, but the French doors were not set properly. The gap between them is much too wide and they are uneven. The doors do not close unless pushed shut...wrong! The green "rate your delivery team" slip left says that CEVA was the delivery service used by Home Depot. Any suggestions?
They should have been properly set when delivered, not months later.This gives Whirlpool and Home Depot a bad name rather than the delivery company who made the mistake. I have had to waste my time trying to resolve.
They could make this right by sending someone out to properly set the doors.
We have had numerous Whirlpool appliances in ** years of marriage. In fact, we have a Whirlpool trash compactor and clothes dryer as well.
I realize that the Owner's Manual gives directions on how to do this but my husband is recovering from his stroke and unable and I am not physically strong enough to do it myself, nor should I have to.
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