I received a telephone call yesterday evening purporting to be from Century Link about...

GetHuman5882413's customer service issue with CenturyLink from March 2021

Help with my CenturyLink issue
First: share to improve GetHuman5882413's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5882413 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman5882413's own words
I received a telephone call yesterday evening purporting to be from Century Link about my recent service request. Since I have had no recent service request, I did not speak with anyone.**This morning when I attempted to speak with a representative about this, I asked to have employee ID information so that I could verify that I was speaking with Century Link. The employee refused to give me that information saying "for security purposes he could not".**He was the second "representative" that I had been transferred to. The first gave me his name as Amed and an employee number of AC*****. I told him that I would call Century Link and attempt to verify his information. I then was transferred to the second person who refused to give me his employee information. I was unable to verify that it was indeed Centruy Link that I was speaking with this morning, and completely unable to investigate the call received yesterday evening.**On March * I also received a telephone call from someone purporting to be from Century Link to test my modem. I was then transferred to the billing department to discuss a possible refund for interrupted service. This turned out to be completely fraudulent. It has been reported to local and state law enforcement.**I am quite frustrated by the difficulty in communicating with Century Link. I also suspect that another fraud may be being perpetrated. The telephone call purporting to be from Century Link was received at *:** pm yesterday evening. An unusual time I thought.**If I am unable to have this matter clarified to my satisfaction I may have to terminate service with Century Link.

GetHuman5882413 did not yet indicate what CenturyLink should do to make this right.

How GetHuman5882413 fixed the problem

We are waiting for GetHuman5882413 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.
How Do I Fix Buffering Problems with Centurylink?How Do I Cancel My Service with Centurylink?How do I get technical support from CenturyLink?
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5882413
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2524 others
0 customers following this


GetHuman5882413 started working on this issue
Mar 24th 2:55pm
GetHuman5882413 indicated the issue is not fixed yet.
Mar 24th 10:23pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies