I'm a new customer and I can't pay my bill. I signed up for paperless billing, so I don...

GetHuman-brdlav's customer service issue with CenturyLink from December 2020

Help with my CenturyLink issue
The issue in GetHuman-brdlav's own words
I'm a new customer and I can't pay my bill. I signed up for paperless billing, so I don't have a bill with my account number, and each time I've requested an email with my account number, your system isn't sending me anything. So, I need my account number so I can pay my bill that is associated with this email.*******@***.com

GetHuman-brdlav did not yet indicate what CenturyLink should do to make this right.

How GetHuman-brdlav fixed the problem
Calling several different numbers that told me to call a different number, navigating their intentionally annoying call system, and finally talking to a human.
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Customer service issue
Reported by GetHuman-brdlav
Dec 31st, 2020 - 7 months ago
GetHuman-brdlav shared how to fix
Seen by 5 customers so far
Similar issue to 2596 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number


GetHuman-brdlav started working on this issue
Dec 31st, 2020 9:38pm
GetHuman-brdlav confirmed the issue is fixed. Hooray!
Jan 1st 5:40pm

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