This is the third time I have called. The issue is with direct tv portion I think of o...

GetHuman-rgroland's Lower My Bill issue with CenturyLink from July 2020

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The issue in GetHuman-rgroland's own words
This is the third time I have called. The issue is with direct tv portion I think of our bill. Last month I called and was told call them direct. Which I did. The first representative said she could not help us and transferred me to collections. An agent we got was very hard to understand. He said that a credit was showing on my account for $***.** and that we owed $**.** which is $**.** for internet, $**.** for Direct tv vacation mode and $*.** in tax. This is the amount I expected to see on your billing. Obvious to me Direct Tv did not notify you of our credit . I need for the credit from Direct TV to show on my account. They should have notified you since you are the billing agent for them. I should not have to contact your customer service every time I get a bill.

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CenturyLink

Lower My Bill issue
Reported by GetHuman-rgroland
Jul 6th, 2020 - 3 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1850 others
0 customers following this

Timeline

GetHuman-rgroland started working on this issue
Jul 6th 4:05pm
GetHuman-rgroland indicated the issue is not fixed yet.
Jul 7th 4:17pm
GetHuman-rgroland indicated the issue is not fixed yet.
Jul 7th 4:28pm

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