This is the third time I have called. The issue is with direct tv portion I think of o...

GetHuman-rgroland's Lower My Bill issue with CenturyLink from July 2020

25 views | 1850 similar | 0 following
Help with my CenturyLink issue
First: share to improve GetHuman-rgroland's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rgroland's next move: talk to CenturyLink when they open.
CenturyLink's call center is closed now. We will send GetHuman-rgroland a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-rgroland may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
Ask for the loyalty department to discuss the best possible promotions available to you.
The issue in GetHuman-rgroland's own words
This is the third time I have called. The issue is with direct tv portion I think of our bill. Last month I called and was told call them direct. Which I did. The first representative said she could not help us and transferred me to collections. An agent we got was very hard to understand. He said that a credit was showing on my account for $***.** and that we owed $**.** which is $**.** for internet, $**.** for Direct tv vacation mode and $*.** in tax. This is the amount I expected to see on your billing. Obvious to me Direct Tv did not notify you of our credit . I need for the credit from Direct TV to show on my account. They should have notified you since you are the billing agent for them. I should not have to contact your customer service every time I get a bill.

GetHuman-rgroland did not yet indicate what CenturyLink should do to make this right.

How GetHuman-rgroland fixed the problem

We are waiting for GetHuman-rgroland to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rgroland fixes it.
This email address isn't valid


Lower My Bill issue
Reported by GetHuman-rgroland
Jul 6th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 1850 others
0 customers following this


GetHuman-rgroland started working on this issue
Jul 6th, 2020 4:05pm
GetHuman-rgroland indicated the issue is not fixed yet.
Jul 7th, 2020 4:17pm
GetHuman-rgroland indicated the issue is not fixed yet.
Jul 7th, 2020 4:28pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers