I have been on the phone with your company for nearly * hours, holding, getting cut off...

GetHuman-luanner's customer service issue with CenturyLink from July 2020

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The issue in GetHuman-luanner's own words
I have been on the phone with your company for nearly * hours, holding, getting cut off * times. My brother passed away Jan. **, **** nd I was unable to access his bank account to find out what was on auto pay. I finally was able to access the account two days ago and found that * payments of $**.** were taken out by Century Link since January. I was told I needed to speak with the Financial Services Department about a refund. I got through to them twice but was cut-off in mid-conversation both times. The second time Claudia took my phone number and said she'd call me back if that happened...she did not. I am getting really angry. Call me ***-***-****.

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CenturyLink

Customer service issue
Reported by GetHuman-luanner
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1830 others
0 customers following this

Timeline

GetHuman-luanner started working on this issue
Jul 2nd 5:10pm
GetHuman-luanner indicated the issue is not fixed yet.
Jul 2nd 11:40pm

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