I have been on the phone with your company for nearly * hours, holding, getting cut off...

GetHuman-luanner's customer service issue with CenturyLink from July 2020

Help with my CenturyLink issue
First: share to improve GetHuman-luanner's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-luanner may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-luanner's own words
I have been on the phone with your company for nearly * hours, holding, getting cut off * times. My brother passed away Jan. **, **** nd I was unable to access his bank account to find out what was on auto pay. I finally was able to access the account two days ago and found that * payments of $**.** were taken out by Century Link since January. I was told I needed to speak with the Financial Services Department about a refund. I got through to them twice but was cut-off in mid-conversation both times. The second time Claudia took my phone number and said she'd call me back if that happened...she did not. I am getting really angry. Call me ***-***-****.

GetHuman-luanner did not yet indicate what CenturyLink should do to make this right.

How GetHuman-luanner fixed the problem

We are waiting for GetHuman-luanner to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.
How Do I Cancel My Service with Centurylink?How do I get technical support from CenturyLink?
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-luanner
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1830 others
0 customers following this


GetHuman-luanner started working on this issue
Jul 2nd 5:10pm
GetHuman-luanner indicated the issue is not fixed yet.
Jul 2nd 11:40pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies