For awhile now I have been having internet problems. Can be on computer and all the su...

GetHuman-lindalch's Complaint issue with CenturyLink from July 2019

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The issue in GetHuman-lindalch's own words
For awhile now I have been having internet problems. Can be on computer and all the sudden I have no internet connection. Usually it comes back after *** hour or so, but last time I still didn't have connection ** hours later. Called for help and got it working. It comes and goes. Called today and was told it was my modem and I would have to purchase a new one. I've had this modem about * years and feel that's not very long for it to be bad. I have been a good customer-always pay bills on time and feel this is not the way to handle this problem. Furthermore, when calling in to discuss problem am told it would be faster to go to your website. If I can't get internet to work how can I get to your website? ? It's a counter productive idea.

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Complaint issue
Reported by GetHuman-lindalch
Jul 5th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 3525 others
0 customers following this


GetHuman-lindalch started working on this issue
Jul 5th, 2019 3:32pm

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