I am being billed for showtime and did not order it. I want a credit for this misbillin...

GetHuman-mbdem's customer service issue with CenturyLink from January 2019

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The issue in GetHuman-mbdem's own words
I am being billed for showtime and did not order it. I want a credit for this misbilling and also the late payment fees caused by the incorrect billing. *** *** **** ***R I want you to correct my statements and write off the late payment charge of $**.** and credit my account for * months billing for Showtime.
Credit my account for two months bad charges for Showtime and write off the late charges of $**.***I want it in writing to my email account of *****@***.com
tried correcting this by phone * times. Was on hold for over * hour each time. Was promised a call back * days ago and never heard from anyone.
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CenturyLink

Customer service issue
Reported by GetHuman-mbdem
Jan 14th, 2019 - 9 mons ago
I have an issue with CenturyLink too
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GetHuman-mbdem started working on this issue
Jan 14th 7:01pm