Last March, I called to change my bundle service so that I would be able to pay my Dire...

GetHuman-sunybee's customer service issue with CenturyLink from December 2018

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The issue in GetHuman-sunybee's own words
Last March, I called to change my bundle service so that I would be able to pay my Direct TV separately. My husband had passed away and I was looking to reduce the price - (it worked out better that way for me). I began receiving a bill from Direct TV at that time. However, I kept getting a bill for the bundle - I called again and was told I still owed Century Link funds that they owed to Direct TV. I received a couple of extra bills from Century which I payed. - In June of this year, I again called Century Link and was told to call Direct TV and they would verfify that I still owed past due funds for bundle. I called Direct TV and was told I am up to date with payments and that Century Link owed nothing to them on my behalf. I see that I am still getting the large bill that includes the bundle amount as I keep paying exactly what I own for internet. I am tired of all the confusion and would like this to be straightened out. My account number is****** **** ***R. Please advise.

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CenturyLink

Customer service issue
Reported by GetHuman-sunybee
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 1633 others
0 customers following this

Timeline

GetHuman-sunybee started working on this issue
Dec 24th, 2018 11:30pm