Cancelling Century Link because of ** years of noise issues etc. Gave up complaining lo...

GetHuman-fred_wei's customer service issue with CenturyLink from August 2018

Help with my CenturyLink issue
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman-fred_wei's own words
Cancelling Century Link because of ** years of noise issues etc. Gave up complaining long ago. Century Links local technicians and engineers have told upper management that ** year old underground lines in area are shot and need replacing, yet company refuses to spend anything on infrastructure. Instead they just spent billions to buy another telecom. Comcast ran miles of new underground cabling at no cost to us. CenturyLink was given plenty of opportunity to bring cabling and internet in to us and*or replace underground cabling etc. Can no longer justify paying CenturyLink. There are people in our subdivision whose land lines don't work well enough to use the phones, but cell reception is almost non-existent. On the promise of fiberoptic to every home, school, etc. CenturyLink's been given billions by the FCC & USDA to upgrade rural infrastructure & has spent much of it elsewhere.
GetHuman-fred_wei did not yet indicate what CenturyLink should do to make this right.
I have an issue with CenturyLink too
How GetHuman-fred_wei fixed the problem
If CenturyLink refuses to listen to their field techs and engineers advice about replacing worn out overhead or buried cables or replacing equipment contact your state attorney generals office consumer protection department. Some states like New York State also have a Public Services Commission. Once complaints are escallated to the AGs Office, the FCC etc things sometimes getr fixed.
Please help with my CenturyLink issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.
How Do I Cancel My Service with Centurylink?How do I get technical support from CenturyLink?
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CenturyLink

Customer service issue
Reported by GetHuman-fred_wei
Aug 16th, 2018 - a yr ago
I have an issue with CenturyLink too
Fixed
GetHuman-fred_wei shared how to fix
Seen by 7 customers so far
Similar issue to 627 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-fred_wei started working on this issue
Aug 16th, 2018 2:17pm
GetHuman-fred_wei confirmed the issue is fixed. Hooray!
Aug 16th, 2018 10:15pm