Our phone hasn’t worked for a week. The tv and internet work fine.

Make and receive calls ... i have no dial tone, there is a short in the protector module in my protector on the outside of the house. the tv and internet are working on the second protector module just fine. i disconnected all of the IO wires that are connected to the module and tried to call the line and it acted like an off hook phone. i read all of the IO wires and there were no shorts. when I read the protector module by its self there was a short. the TII protector module needs to be repaced.

I get cut off when trying to report the problem to repair

I need a technician to replace the protector module at the house.

I am a retired employee of Centurylink