Our phone hasn’t worked for a week. The tv and internet work fine.
GetHuman-datsnort's customer service issue with CenturyLink from July 2018
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Make and receive calls ... i have no dial tone, there is a short in the protector module in my protector on the outside of the house. the tv and internet are working on the second protector module just fine. i disconnected all of the IO wires that are connected to the module and tried to call the line and it acted like an off hook phone. i read all of the IO wires and there were no shorts. when I read the protector module by its self there was a short. the TII protector module needs to be repaced.
I get cut off when trying to report the problem to repair
I need a technician to replace the protector module at the house.
I am a retired employee of Centurylink
I have an issue with CenturyLink too
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CenturyLink
Landline phone
Customer service issue
Reported by GetHuman-datsnort
Jul 9th, 2018 - 5 years ago
I have an issue with CenturyLink too
Fixed
Seen by 37 customers so far
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Timeline
GetHuman-datsnort started working on this issue
Jul 9th, 2018 10:34pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 11th, 2018 2:43pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 12th, 2018 12:03pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 12th, 2018 9:09pm
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Jul 13th, 2018 12:26am
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Jul 14th, 2018 4:49pm
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Jul 15th, 2018 2:23pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:28pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:29pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:29pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:30pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:35pm
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