Our phone hasn’t worked for a week. The tv and internet work fine.

GetHuman-datsnort's customer service issue with CenturyLink from July 2018

37 views | 419 similar | 0 following
Help with my CenturyLink issue
GetHuman-datsnort's next move: call CenturyLink.
The best way to get your problem resolved is to tap the button below to start calling CenturyLink. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-datsnort's own words
Make and receive calls ... i have no dial tone, there is a short in the protector module in my protector on the outside of the house. the tv and internet are working on the second protector module just fine. i disconnected all of the IO wires that are connected to the module and tried to call the line and it acted like an off hook phone. i read all of the IO wires and there were no shorts. when I read the protector module by its self there was a short. the TII protector module needs to be repaced.
I get cut off when trying to report the problem to repair
I need a technician to replace the protector module at the house.
I am a retired employee of Centurylink
How GetHuman-datsnort fixed the problem

We are waiting for GetHuman-datsnort to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-datsnort fixes it.
This email address isn't valid

CenturyLink

Landline phone
Customer service issue
Reported by GetHuman-datsnort
Jul 9th, 2018 - 5 years ago
Fixed
Seen by 37 customers so far
Similar issue to 419 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-datsnort started working on this issue
Jul 9th, 2018 10:34pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 11th, 2018 2:43pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 12th, 2018 12:03pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 12th, 2018 9:09pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 13th, 2018 12:26am
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 14th, 2018 4:49pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:23pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:28pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:29pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:29pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:30pm
GetHuman-datsnort indicated the issue is not fixed yet.
Jul 15th, 2018 2:35pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies