How to I get a return label for a modem that I was sent that I had cancelled order for...

GetHuman846243's customer service issue with CenturyLink from July 2018

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How to I get a return label for a modem that I was sent that I had cancelled order for. Also I had to change the name on my account because my husband died,,,, and it has been a nightmare getting this done. Then I was sent a modem I had cancelled and now I can't find out how to get a return label. I am going to switch companies if I don't get this resolved SOON because the stress has been unbelievable. Sally Knipe
Just a return label for my modem I was sent that I had cancelled. Sally Knipe
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CenturyLink

Customer service issue
Reported by GetHuman846243
Jul 3rd, 2018 - 10 mons ago
I have an issue with CenturyLink too
Fixed
Seen by 21 customers so far
Similar issue to 382 others
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman846243 started working on this issue
Jul 3rd, 2018 4:31pm
GetHuman846243 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:32pm
GetHuman846243 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:54pm
GetHuman846243 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:55pm
GetHuman846243 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:59pm
GetHuman846243 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:59pm
GetHuman846243 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 5:46pm