My internet is through CenturyLink I have the Wi-Fi router and for some reason it will...

GetHuman712728's customer service issue with CenturyLink from May 2018

Help with my CenturyLink issue
The issue in GetHuman712728's own words
My internet is through CenturyLink I have the Wi-Fi router and for some reason it will not connect there is a red button on the internet and the front of the modem when I called last night they stated that I needed a new modem would like to know when it could be installed or if we can go about fixing this the other way around instead of getting a new modem I have turned it off and restarted it I have unplugged the cord for ** seconds and plugged it back in and still nothing would like to connect to my internet without possibly replacing the modem if I do have to replace the modem I would like to schedule that as soon as possible thank you
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CenturyLink

Customer service issue
Reported by GetHuman712728
May 23rd, 2018 - 6 mons ago
I have an issue with CenturyLink too
Fixed
Seen by 10 customers so far
Similar issue to 530 others
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Timeline
GetHuman712728 started working on this issue
May 23rd 10:10pm
GetHuman712728 indicated the issue is not fixed yet.
May 23rd 10:13pm