My internet is through CenturyLink I have the Wi-Fi router and for some reason it will...

GetHuman712728's customer service issue with CenturyLink from May 2018

Help with my CenturyLink issue
The issue in GetHuman712728's own words
My internet is through CenturyLink I have the Wi-Fi router and for some reason it will not connect there is a red button on the internet and the front of the modem when I called last night they stated that I needed a new modem would like to know when it could be installed or if we can go about fixing this the other way around instead of getting a new modem I have turned it off and restarted it I have unplugged the cord for ** seconds and plugged it back in and still nothing would like to connect to my internet without possibly replacing the modem if I do have to replace the modem I would like to schedule that as soon as possible thank you
GetHuman712728 did not yet indicate what CenturyLink should do to make this right.
I have an issue with CenturyLink too
How GetHuman712728 fixed the problem
We are waiting for GetHuman712728 to fix the problem and share the solution with the rest of us customers.
Please help with my CenturyLink issue
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would CenturyLink email you?
This email address isn't valid


Customer service issue
Reported by GetHuman712728
May 23rd, 2018 - 8 mons ago
I have an issue with CenturyLink too
Seen by 15 customers so far
Similar issue to 530 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
GetHuman712728 started working on this issue
May 23rd, 2018 10:10pm
GetHuman712728 indicated the issue is not fixed yet.
May 23rd, 2018 10:13pm