My Firmware will not update. I've tried two separate computers, all following the instructions exactly, all hooked up to Ethernet. The firmware update never gets past *%, no matter how long I wait. I left it for * hours, and no progress both times. Any ***istance would be greatly appreciated!**Modem: C***A*Plan: **Mbps *Location: Vancouver, WA *****
I trust that CenturyLink will make this right and come up with a resolution that is fair.