My Firmware will not update. I've tried two separate computers, all following the inst...

GetHuman-mikerhar's tech support issue with CenturyLink from April 2018

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The issue and preferred resolution, in GetHuman-mikerhar's own words:
My Firmware will not update. I've tried two separate computers, all following the instructions exactly, all hooked up to Ethernet. The firmware update never gets past *%, no matter how long I wait. I left it for * hours, and no progress both times. Any ***istance would be greatly appreciated!**Modem: C***A*Plan: **Mbps *Location: Vancouver, WA *****
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CenturyLink

tech support issue
Reported by GetHuman-mikerhar
Apr 30th, 2018 - 3 mons ago
I have an issue with CenturyLink too
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Seen by 4 customers so far
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GetHuman-mikerhar started working on this issue
Apr 30th 12:44am