Your company took over servicing of my mortgage and I was unable to pay Citibank or you...

GetHuman-mvap's customer service issue with Cenlar from February 2019

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The issue in GetHuman-mvap's own words
Your company took over servicing of my mortgage and I was unable to pay Citibank or you because your site asks for my old loan number and the. Doesn’t let me register. Finding contact info is extremely difficult. I finally got a new loan number through Citibank and was finally able to pay my mortgage. The late fee needs to be removed as it isn’t my fault that transition information isn’t clear etc. so please remove my late fee and ensure there has been no credit bureau reporting due to a poor account transition process.
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Customer service issue
Reported by GetHuman-mvap
Feb 17th, 2019 - 8 mons ago
I have an issue with Cenlar too
Not resolved
Seen by 18 customers so far
Similar issue to 75 others
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GetHuman-mvap started working on this issue
Feb 17th 1:03am