Before contacting them, items GetHuman-mvap may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-mvap's own words
Your company took over servicing of my mortgage and I was unable to pay Citibank or you because your site asks for my old loan number and the. Doesn’t let me register. Finding contact info is extremely difficult. I finally got a new loan number through Citibank and was finally able to pay my mortgage. The late fee needs to be removed as it isn’t my fault that transition information isn’t clear etc. so please remove my late fee and ensure there has been no credit bureau reporting due to a poor account transition process.
GetHuman-mvap did not yet indicate what Cenlar should do to make this right.
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