I returned an item and have not gotten credit. Here is the timeline:********* placed an...

I returned an item and have not gotten credit. Here is the timeline:********* placed an order for $**.********* you received it back and issued a credit for $**.******* I placed a much smaller order with part of the credit for item *DS-BT-*SKHBD-SAMGS*PLUS-FLW which you no longer have in stock so I can't quote the price of it.******** I got the new item and it was for the wrong phone model so I requested to return it again***** I mailed it back to you with tracking ***** **** **** **** **** ** & sent the tracking * to *****@***.com***** I tracked the package & found it had been delivered some days before. I emailed you that day and asked why I hadn't heard anything yet. ****** today I am trying live chat because you haven't responded to my **** email yet and your phone * doesn't accept calls anymore.*I have always recommended you to others and considered you a good company to order online from. But I am frustrated by your lack of response and the difficulty in getting this resolved. *I would like you to confirm that you have received my order back and I would like a REFUND, not a credit this time, for my initial payment of $**.**. I was disappointed not to get the difference back when my order * ******* did not use all the credit from reference **********.