The sale phone case is too big and the screen protector too can I send back for exchange

GetHuman-unbroken's customer service issue with Cellularoutfitter.com from June 2018

Help with my Cellularoutfitter.com issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-unbroken's own words
The problem: The sale phone case is too big and the screen protector too can I send back for exchange
GetHuman-unbroken did not yet indicate what Cellularoutfitter.com should do to make this right.
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Cellularoutfitter.com

Customer service issue
Reported by GetHuman-unbroken
Jun 25th, 2018 - 4 mons ago
I have an issue with Cellularoutfitter.com too
Fixed
Seen by 3 customers so far
Similar issue to 500 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account
Timeline
GetHuman-unbroken started working on this issue
Jun 25th 3:25pm
GetHuman-unbroken indicated the issue is not fixed yet.
Jun 26th 4:37pm