Received a txt for ** percent off so I ordered and there was no option to put in the code?

GetHuman758002's customer service issue with Cellularoutfitter.com from June 2018

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Before contacting them, items GetHuman758002 may need:
Order number, Name on account, Email on account, Product type, Home and billing address, and Phone number on account
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Your order placed should come with an email or receipt that has a tracking number. You can use the tracking number to find your order and see when it is ready.
The issue and preferred resolution, in GetHuman758002's own words:
The problem I ran into: Received a txt for ** percent off so I ordered and there was no option to put in the code?
I trust that Cellularoutfitter.com will make this right and come up with a resolution that is fair.
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Cellularoutfitter.com

Customer service issue
Reported by GetHuman758002
Jun 6th, 2018 - 2 mons ago
I have an issue with Cellularoutfitter.com too
Not resolved
Seen by 2 customers so far
Similar issue to 172 others
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Timeline
GetHuman758002 started working on this issue
Jun 6th 10:40pm