Order ******* -Excessive shipping charges that only show when you place order, bad move

GetHuman743144's customer service issue with Cellularoutfitter.com from June 2018

Help with my Cellularoutfitter.com issue
The issue in GetHuman743144's own words
I was filling out the requested info and expected at that point to have the shipping charges shown. Up until that point it said zero charge, then upon hitting the purchase key, you get an exhorbitant shipping charge shown which you cannot cancel the order at that point. ... Why does Cellular Outfitter first process the credit card information and then hit you with the shipping charge as opposed to providing the shipping charge before collecting the money so I know what the shipping charge will be. In this way, I can determine if I want to proceed or not with the purchase since your shipping charge more than exceeds the cost of the item I'm purchasing. I am now hesitant to purchase something else and get a surprise shipping charge that I'm not in favor of. Bad move on your part. Waiting to hear from you. Order *******
you will get me once, but not twice with you strategy. No more purchase from your site if this is how you conduct business
I want to be explained why you are doing this and refund my purchase.
I've already explained what I expected, just what any other serious site does, show you the shipping charge before collecting your money.
I also don't understand why cellularoutfitter says the issue is fixed because they have not even contacted me yet.
I have an issue with Cellularoutfitter.com too
How GetHuman743144 fixed the problem
Because the order was placed thru Ebay I contacted them to advise I had cancelled within an hour and that I needed help to contact the vendor to advise. They sure did and the vendor sent me an email apologizing and actually crediting my account. They had already sent the item and did not ask I return it, even though it does not fit my phone. Thank you
Please help with my Cellularoutfitter.com issue
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Cellularoutfitter.com

Tempered screen glass for Samsung S*
Customer service issue
Reported by GetHuman743144
Jun 2nd, 2018 - 2y ago
I have an issue with Cellularoutfitter.com too
Fixed
GetHuman743144 shared how to fix
Seen by 13 customers so far
Similar issue to 92 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account
Timeline
GetHuman743144 started working on this issue
Jun 2nd, 2018 6:51pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:14pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:21pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:22pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:26pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 3:26pm
GetHuman743144 indicated the issue is not fixed yet.
Jun 3rd, 2018 7:59pm
GetHuman743144 confirmed the issue is fixed. Hooray!
Jun 5th, 2018 7:52pm