Order ******* -Excessive shipping charges that only show when you place order, bad move

GetHuman743144's customer service issue with Cellularoutfitter.com from June 2018

Help with my Cellularoutfitter.com issue

The issue in GetHuman743144's own words

I was filling out the requested info and expected at that point to have the shipping charges shown. Up until that point it said zero charge, then upon hitting the purchase key, you get an exhorbitant shipping charge shown which you cannot cancel the order at that point. ... Why does Cellular Outfitter first process the credit card information and then hit you with the shipping charge as opposed to providing the shipping charge before collecting the money so I know what the shipping charge will be. In this way, I can determine if I want to proceed or not with the purchase since your shipping charge more than exceeds the cost of the item I'm purchasing. I am now hesitant to purchase something else and get a surprise shipping charge that I'm not in favor of. Bad move on your part. Waiting to hear from you. Order *******

you will get me once, but not twice with you strategy. No more purchase from your site if this is how you conduct business

I want to be explained why you are doing this and refund my purchase.

I've already explained what I expected, just what any other serious site does, show you the shipping charge before collecting your money.

I also don't understand why cellularoutfitter says the issue is fixed because they have not even contacted me yet.

I have an issue with Cellularoutfitter.com too

How GetHuman743144 fixed the problem

Because the order was placed thru Ebay I contacted them to advise I had cancelled within an hour and that I needed help to contact the vendor to advise. They sure did and the vendor sent me an email apologizing and actually crediting my account. They had already sent the item and did not ask I return it, even though it does not fit my phone. Thank you

Please help with my Cellularoutfitter.com issue

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Cellularoutfitter.com

Tempered screen glass for Samsung S*

Customer service issue

Reported by GetHuman743144

Jun 2nd, 2018 - 2y ago

I have an issue with Cellularoutfitter.com too

Fixed

GetHuman743144 shared how to fix

Seen by 13 customers so far

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Items needed

Order number

Name on account

Email on account

Product type

Home and billing address

Phone number on account

Timeline

GetHuman743144 started working on this issue

Jun 2nd, 2018 6:51pm