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Celebrity Cruises Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Celebrity Cruises.

What are the payment options for booking a Celebrity Cruise? There are a variety of payment options available when booking a Celebrity Cruise. Guests can choose to pay with major credit cards... Read more

What documents are required for international travel? For international travel with Celebrity Cruises, it is crucial to have the necessary documents. Passport validity is essential, and... Read more

Are gratuities included in the cruise fare? Gratuities on a Celebrity cruise are not included in the base fare. As of January 2020, a suggested gratuity amount is automatically... Read more

Are medical facilities available on board? Yes, Celebrity Cruises provides medical facilities on board their ships. They understand the importance of ensuring the health and... Read more

Is there Wi-Fi available on the ship? Yes, Celebrity Cruises offers Wi-Fi access on their ships. Guests can stay connected and enjoy internet access throughout the ship,... Read more

What is the minimum age to cruise with Celebrity Cruises? The minimum age to cruise with Celebrity Cruises varies depending on the itinerary and type of cruise. For most sailings, including... Read more

Are there any dress code requirements for dining? Yes, Celebrity Cruises has dress code requirements for dining. During the day, it is recommended to dress comfortably and casually.... Read more

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Click below to show 5 more questions, answers, and complete guides to common Celebrity Cruises customer support problems.

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Recent reasons customers contacted Celebrity Cruises:

I was booked to sail from Southampton England to Miami on Celebrity Silhouette on ** Oc...

My husband and I were on the Celebrity Millenium cruise on July **th out of Sewaard Ala...

Celebrity Edge*Croisi*re dans les Caraibes*Du ** au ** Mars *****Alain Mercier Diane Vi...

Do we need to be exactly ** hours or less from our boarding time of **:** in Buenos Ai...

Dear Celebrity Cruise Line. **I am writing Celebrity Cruise Lines to propose a sponsors...

Hi. *How can i send a package or cards to a family member who is a crew member of celeb...

My husband and I are sailing on the Constellation May *, **** - res ********. First of...

I have a question about excursions and getting some paperwork from the previous cruise

Aug **th **** I purchased a cruise reservation for my husband and I for our **th Annive...

on the **th of August we boarded the Silhouette for a cruise from Southampton for Scand...

We are trying to make specialty restaurant reservations. Nothing works. And the website...

Hi, My promotion code can not be used. I typed in WELCOME*** AND ALLABOARD***, but both...

Hi, I want to know the refund policy*Can I get a refund if I decide not to take a cruis...

can we upgrade online our beverage packages to PREMIUM using our credit we have onboard?

Need to confirm dining reservation which appears to be incorrect.

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Does GetHuman work with Celebrity Cruises?

GetHuman does not work with Celebrity Cruises's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Celebrity Cruises at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Celebrity Cruises's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!