Good Morning *I had booked a flight from HKG - ILO*back on Feb ** , **** on my credit c...

GetHuman-davelek's Refund a Charge issue with Cebu Pacific Airlines from May 2020

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The issue in GetHuman-davelek's own words
Good Morning *I had booked a flight from HKG - ILO*back on Feb ** , **** on my credit card Booking reference CJSCGX then in March that flight was cancelled by you due to Covid * at that time I was asked to choose an option I choose REFUND. On March ** , **** you wrote me to say that my refund was processed. It is now MAY **** I still have not received my refund on my credit card. I have talked to my bank they do not see it anywhere they asked me to get more info from you on that transaction. I am very disappointed in your system to refund monies as you require people to pay up front to travel you should make sure refunds are processed just as quick or put it on my account. Please review and determine if it was processed correctly.**David Lekopoy , Air Canada.

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Cebu Pacific Airlines

Refund a Charge issue
Reported by GetHuman-davelek
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1296 others
0 customers following this

Timeline

GetHuman-davelek started working on this issue
May 23rd, 2020 5:19am
GetHuman-davelek indicated the issue is not fixed yet.
May 25th, 2020 5:41pm
GetHuman-davelek indicated the issue is not fixed yet.
May 26th, 2020 1:27am