We've been offloaded (* persons)during our return flight to Vietnam from Philippines la...

GetHuman3801310's customer service issue with Cebu Pacific Airlines from October 2019

Help with my Cebu Pacific Airlines issue
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The issue in GetHuman3801310's own words
We've been offloaded (* persons)during our return flight to Vietnam from Philippines last Feb.**,**** due to some airlines issues.Cebu Pacific staff offered us accommodation ,allowance and even voucher with * way roundtrip ticket with free **kg baggage.Recieved voucher from Cebu Pacific staff in airport and as per stated in voucher allowed only for ***days or *months but we asked Airline Supervisor the validity and she confirmed that considering us being OFW they will give us * year validity from the issuance date of voucher 'till *day before of expiry date which is *yr.The problem now is,we used already *way roundtrip ticket and were planning to use * roundtrip ticket more this coming days but our agent advised us that Cebu Pacific not accepting anymore because of validity period (* months) not * year as promised by Cebu Pacific staff in airport.**Were keeping all the evidences that your airline issued to us including video captured during discussion.Below names from airport staff for your reference.Kindly check and advise us for this issues.

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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman3801310
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3794 others
0 customers following this

Timeline

GetHuman3801310 started working on this issue
Oct 21st, 2019 7:10am
GetHuman3801310 indicated the issue is not fixed yet.
Oct 21st, 2019 7:13am
GetHuman3801310 indicated the issue is not fixed yet.
Oct 21st, 2019 7:14am
GetHuman3801310 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:34am
GetHuman3801310 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:34am
GetHuman3801310 indicated the issue is not fixed yet.
Dec 7th, 2019 12:49am

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