Before contacting them, items GetHuman2155429 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2155429's own words
Hi Cebu Pacific!,I booked a one way ticket from agency but suddenly the scheduled flight was cancelled and got a message from your office to either refund or rebook my ticket.So I decided to apply for a refund,and my application was approved,but the agency where I purchased the ticket refuse to refund my baggage **kg.,Hope you can help me how can I refund my baggage **kg from the agency where I purchased my ticket,thank you!
GetHuman2155429 did not yet indicate what Cebu Pacific Airlines should do to make this right.
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