Hi Cebu Pacific!,I booked a one way ticket from agency but suddenly the scheduled fligh...

GetHuman2155429's customer service issue with Cebu Pacific Airlines from February 2019

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The issue in GetHuman2155429's own words
Hi Cebu Pacific!,I booked a one way ticket from agency but suddenly the scheduled flight was cancelled and got a message from your office to either refund or rebook my ticket.So I decided to apply for a refund,and my application was approved,but the agency where I purchased the ticket refuse to refund my baggage **kg.,Hope you can help me how can I refund my baggage **kg from the agency where I purchased my ticket,thank you!
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman2155429
Feb 7th, 2019 - 3 mons ago
I have an issue with Cebu Pacific Airlines too
Not resolved
Seen by 6 customers so far
Similar issue to 1285 others
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Timeline
GetHuman2155429 started working on this issue
Feb 7th 4:35pm