I want to refund my payment for my flight scheduled oct **,**** due to my appendectomy...

GetHuman-margema's customer service issue with Cebu Pacific Airlines from November 2018

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The issue in GetHuman-margema's own words
I want to refund my payment for my flight scheduled oct **,**** due to my appendectomy conducted on the same date. It has been a month after submitting all the documents, but the certain Gwen of customer service want a PRC ID of my doctor, which ia very impossible to get and submit to her. All my proof that i have been admitted in the hospital on the same date of my flight that due for cancellation has been submitted to her, so sad to say that until now nothing happened. Please give an action to this, Cebu Pacific. Im Margarita F. Mariano
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-margema
Nov 28th, 2018 - 9 mons ago
I have an issue with Cebu Pacific Airlines too
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GetHuman-margema started working on this issue
Nov 28th, 2018 11:30am