© GetHuman Inc.

My booking reference does not exist. I have booked a flight this morning using their we...

GetHuman-hannalei's customer service issue with Cebu Pacific Airlines from November 2018

3 views
 | 
498 similar
 | 
0 following
Help with my Cebu Pacific Airlines issue
First: share to improve GetHuman-hannalei's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Cebu Pacific Airlines help.
Before contacting them, items GetHuman-hannalei may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-hannalei's own words
My booking reference does not exist. I have booked a flight this morning using their website: Round-trip MNL-HAN December **-**. After I placed my billing information (thru credit card) and put the OTP, a window have showed me that my booking was confirmed with a booking reference of ZFR*SW. But to my dismay, have showed me nothing but an error. I opened the itinerary at first, and have showed me a file with no flights but have “Approved” my payment. I refreshed the page - ERROR. I have also tried retrieving the flight, but showed me that my grandma does not exist as a passenger. We already called the provided customer hotlines and also sent few messages on their official Facebook page and chat it, but received no replies at all. These are the details of the flight:*Rosalinda Ayson*August *, *****Round-trip MNL-HAN *December **-**
GetHuman-hannalei did not yet indicate what Cebu Pacific Airlines should do to make this right.
I have an issue with Cebu Pacific Airlines too
How GetHuman-hannalei fixed the problem
We are waiting for GetHuman-hannalei to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Greetings!**Sir*Madam***We have booked a flight with Cebu Pacific international f...i booked a flight for manila to dipolog.. cebu pacific already used my credit car...Greetings!**We booked a flight with Cebu Pacific from Manila to Incheon. However...Hello good evening. I have booked a flight with Cebu Pacific earlier. There was s...The credit card payment is approved and cebu Pacific gave booking reference no. U...For Correction of Evangeline Tulalong to Evangeline Tulalang. Cebu Pacific *Booki...My concern lan po ako Cebu Pacific, nag book po ako ng flight last August...I booked a flight with Cebu Pacific Air last week for trip to Coron on Jan ** to Jan...
Do you have a customer issue as well?
We can help you get Cebu Pacific Airlines's attention and get better help faster. Tap below to get started.
Having Cebu Pacific Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hannalei fixes it.
This email address isn't valid

Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-hannalei
Nov 28th, 2018 - 9 mons ago
I have an issue with Cebu Pacific Airlines too
Not resolved
Seen by 3 customers so far
Similar issue to 498 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-hannalei started working on this issue
Nov 28th, 2018 11:04am
Nov 28th, 2018 11:05am
Nov 28th, 2018 11:05am
  1. Company Phone Numbers › 
  2. Cebu Pacific Airlines › 
  3. Customer issues › 
  4. My booking reference does not exist...