My booking reference does not exist. I have booked a flight this morning using their we...

GetHuman-hannalei's customer service issue with Cebu Pacific Airlines from November 2018

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The issue in GetHuman-hannalei's own words
My booking reference does not exist. I have booked a flight this morning using their website: Round-trip MNL-HAN December **-**. After I placed my billing information (thru credit card) and put the OTP, a window have showed me that my booking was confirmed with a booking reference of ZFR*SW. But to my dismay, have showed me nothing but an error. I opened the itinerary at first, and have showed me a file with no flights but have “Approved” my payment. I refreshed the page - ERROR. I have also tried retrieving the flight, but showed me that my grandma does not exist as a passenger. We already called the provided customer hotlines and also sent few messages on their official Facebook page and chat it, but received no replies at all. These are the details of the flight:*Rosalinda Ayson*August *, *****Round-trip MNL-HAN *December **-**

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What Do I Do If My Baggage Is Missing or Damaged from Cebu Pacific Airlines?How Do I Change My Ticket Information with Cebu Pacific Airlines?How Do I Change My Flight with Cebu Pacific Airlines?
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-hannalei
Nov 28th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 498 others
0 customers following this


GetHuman-hannalei started working on this issue
Nov 28th, 2018 11:04am

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