Hi I am trying to get a refund for two flights for my fiancee. She was recently rushed...

GetHuman-davbentl's customer service issue with Cebu Pacific Airlines from August 2018

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The issue in GetHuman-davbentl's own words
Hi I am trying to get a refund for two flights for my fiancee. She was recently rushed to hospital with preterm contractions and spent almost a week in hospital.*She is on complete bed rest until the baby is born so she is unable to travel.*I have sent all the correct documents to them (last Sunday **th August)*Still no reply I have emailed the but the email address does not work I have me*them on Facebook messenger I have called them.*And I am still waiting for a response.*Thanks Dave
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-davbentl
Aug 27th, 2018 - 4 mons ago
I have an issue with Cebu Pacific Airlines too
Fixed
Seen by 1 customer so far
Similar issue to 148 others
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Items needed
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Booking reference
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Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-davbentl started working on this issue
Aug 27th 7:18am
GetHuman-davbentl indicated the issue is not fixed yet.
Aug 27th 7:19am