An emergency came up an urgent health issue.my doctor said i cannot travel.can i refund...

GetHuman-vinuya's customer service issue with Cebu Pacific Airlines from June 2018

Help with my Cebu Pacific Airlines issue
An emergency came up an urgent health issue.my doctor said i cannot travel.can i refund my tiket bought on promo fare.or if i rebook can i avail the same promo fare?need urgent reply pls...tnx a lot
I trust that Cebu Pacific Airlines will make this right and come up with a resolution that is fair.
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman-vinuya
Jun 8th, 2018 - 2 mons ago
I have an issue with Cebu Pacific Airlines too
Fixed
Seen by 4 customers so far
Similar issue to 593 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-vinuya started working on this issue
Jun 8th 4:15am
GetHuman-vinuya indicated the issue is not fixed yet.
Jun 8th 5:23am
GetHuman-vinuya indicated the issue is not fixed yet.
Jun 9th 9:46am