ORDER ***********Hello, my girlfriend ordered the black Huxton sofa on ********* . It w...

GetHuman5297923's Returns issue with Cb2.com from September 2020

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The issue in GetHuman5297923's own words
ORDER ***********Hello, my girlfriend ordered the black Huxton sofa on ********* . It was delivered to me last month. However, the color was not black but dark grey. I assumed the wrong color was delivered, so you sent another one yesterday. Same color. So I had it sent back (unopened). *After consulting website further I*we realized that the sofa you sent was what you did in fact consider black.*My girlfriend is adamant that any sofa we purchase be black, so we would like to have the "black" Huxton returned and purchase instead the Kotka instead $*,*** and pay the difference in price. However, although the Kotka does appear black on the website, is there any way to send a swath to confirm (since the Huxton was also described as black)?*I am very sorry for any inconvenience, but my girlfriend Claudia has been in Texas for * months helping her mother deal with the loss of her husband and home. *I have tried calling your customer service line several times but with no results.. (on hold over ** minutes each time). Hence, the email! Thanks Mike Delatte

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Cb2.com

Returns issue
Reported by GetHuman5297923
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 34 others
0 customers following this
Items needed
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Billing address
Email address on the account (if applicable)

Timeline

GetHuman5297923 started working on this issue
Sep 24th, 2020 9:07pm