I ordered food from the Colada Shop in DC through Caviar on May *th. On the website, th...

GetHuman-jillmwei's customer service issue with Caviar from May 2018

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I ordered food from the Colada Shop in DC through Caviar on May *th. On the website, there was a pick up option, which I selected, and then a message that said my order would be ready in **-** minutes. When I arrived at the restaurant ** minutes later, the staff said they knew nothing about the order. The manager sent an e-mail two days later saying no online order had been made. YET, my credit card has been charged for the $**.**. (see below) Both not having the lunches ready AND being charged for this were big disappointments. Please immediately reimburse the funds to my credit card, and explain to me what happened, so I can be sure that it does not happen again. **TransactionMay **, *****PostedMay **, *****Credit Card Number******Charge$**.************* CA*Location*Taxicabs*Limousines*Merchant Category*UBER EATS PKUKR ********** CA
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Customer service issue
Reported by GetHuman-jillmwei
May 12th, 2018 - 10 mons ago
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GetHuman-jillmwei started working on this issue
May 12th, 2018 4:12am