My name is Ratharamani Ramachandran, I booked a flight from Toronto,Canada to Stilanka...

GetHuman2889391's customer service issue with Cathay Pacific Airlines from May 2019

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2889391's own words
My name is Ratharamani Ramachandran, I booked a flight from Toronto,Canada to Stilanka* Due the unrest & dire situation & warnings from government of Canada I decided to cancel my ticket* but my ticket agent ( Jet speed travel) gold me that there will be a $*** penalty* but my friend who booked with different airlines( Qatar Airways, Emirates & SriLankan air lines ) got refunded with a minimal $** charge* can you you help me to cancel my ticket without a maximum penalty?
GetHuman2889391 did not yet indicate what Cathay Pacific Airlines should do to make this right.
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Cathay Pacific Airlines

Customer service issue
Reported by GetHuman2889391
May 8th, 2019 - 2 mons ago
I have an issue with Cathay Pacific Airlines too
Not resolved
Seen by 7 customers so far
Similar issue to 1273 others
0 customers following this
Timeline
GetHuman2889391 started working on this issue
May 8th 10:18pm
GetHuman2889391 indicated the issue is not fixed yet.
May 9th 3:54pm
GetHuman2889391 indicated the issue is not fixed yet.
May 12th 12:23am
GetHuman2889391 indicated the issue is not fixed yet.
May 15th 12:44am