We have purchased multiple flights with Cathay Pacific thru Cheapoair. We were able to...

GetHuman1035885's customer service issue with Cathay Pacific Airlines from August 2018

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The issue in GetHuman1035885's own words
We have purchased multiple flights with Cathay Pacific thru Cheapoair. We were able to take the flight from MNL to LAX. From LA we weren't able to go to NJ because we had an emergency back home in the Philippines. My mom had a ruptured aneurysm wherein she must undergo operation ASAP. Since nobody is with her, I have to take a flight to the Philippines. I tried to contact Cathay Pacific that night to get a rebooking right away, but answering machine said office hours only. So i took a flight with a different carrier.****May I request from your good office to refund our return flight from EWR to MNL.****Should you need proof of my mom's emergency situation, please let me know so i can send it to you.

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Cathay Pacific Airlines

Customer service issue
Reported by GetHuman1035885
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 155 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman1035885 started working on this issue
Aug 25th, 2018 5:47pm
GetHuman1035885 indicated the issue is not fixed yet.
Aug 26th, 2018 12:13am
GetHuman1035885 indicated the issue is not fixed yet.
Aug 28th, 2018 5:35am

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