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Carvana Customer Service

Answers to Common Problems

Use Carvana's Phone Number

Carvana's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Carvana Customer Service

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Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Carvana.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Carvana.

Where does Carvana deliver? Carvana delivers vehicles to customers nationwide. Whether you're in a small town or a bustling city, we strive to provide our services... Read more

Do I need to schedule an appointment to see a car at a Carvana vending machine? No, you do not need to schedule an appointment to see a car at a Carvana vending machine. Our vending machines are open for browsing... Read more

Do I have to pay for delivery? No, customers do not have to pay for delivery when purchasing a vehicle from Carvana. The company offers free delivery to customers... Read more

How does the 7-day return policy work? Our 7-day return policy at Carvana provides customers with peace of mind when purchasing a vehicle online. Once you receive your car,... Read more

How does Carvana work? Carvana provides a hassle-free car buying experience by leveraging online technology. To buy a car from Carvana, start by browsing... Read more

What are Carvana's financing options? Carvana offers various financing options to cater to different needs and budgets. Customers can choose from a range of financing partners,... Read more

What does the Carvana warranty cover? The Carvana warranty provides comprehensive coverage for a wide range of vehicle components. It covers the engine, transmission, drive... Read more

There's more!

Click below to show 5 more questions, answers, and complete guides to common Carvana customer support problems.

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Recent reasons customers contacted Carvana:

I received a telephone message today about the **** Z* BMW that I have completed the on...

I cannot recieve info. to sell my truck to them... every time I check on line it lowe...

Cannot access info on my order

it wont let me upload my documents

I am trying to purchase a scion **** iA however the application is not verifying my Flo...

Hello, **I have called and I have texted using countless hours of my own time. I am now...

To Who it May Concern,**We purchased a vehicle in late March early April **** a Silver...

Uploaded all my documents to purchase the vehicle and the next button does not appear...

I purchased a car March **th. It was delayed in delivery * times. I signed paperwork...

I am writing this email because I had a terrible experience with my purchase from Carva...

I purchased a **** Ford F-*** super cab and it was scheduled for delivery on *** at...

I purchased a **** Toyota Sequoia that was advertised as a *WD. I found out during a s...

I was not told about the amount of rust under my car before I bought it in Dec. ****. T...

Having a nightmare with bridgecrest*Please call me my cell is **********.they’re behavi...

Hello, my name is Christy Purvis and I traded in my vehicle and purchased a vehicle thr...

Help me with my issue

Does GetHuman work with Carvana?

GetHuman does not work with Carvana's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carvana at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carvana's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!