We purchased a used Kia k*** from carvanna. Clearly everywhere it says manufacturers wa...
GetHuman-gdubwill's customer service issue with Carvana from October 2019
Help with my Carvana issue
First: share to improve GetHuman-gdubwill's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-gdubwill's own words
We purchased a used Kia k*** from carvanna. Clearly everywhere it says manufacturers warranty remaining. According to Kia the second owner of a car gets * year***,*** mile warranty for the powertrain. We put *,*** miles on this car and it sits at approximately **k miles now. The engine blew up (similar to all the smaller type models that currently have class action lawsuits against them) and they are denying warranty claiming in adequate records. *Carvanna has been no help and the dealership is trying to charge us $**,*** for a new motor. Specially Larry Donahue at Earnhardt Kia of Phoenix who I have caught lying to me twice. *Kia told me today they are still waiting on records from the local Kia dealership. I paid for the Carfax service records since no one will take that initiative on their own. The records I obtained were available and dropped off ** days prior. *Stopped at the dealership again today and they are claiming Kia is denying warranty not them. Can't get the two parties on a call or in person.*Engineer failed on us as the second owner without warning our indication. Had to have it towed and have been renting vehicles for over a month. *There is a problem with software on Kia products that is supposed to warn drivers about this issue. They released some sort of patch to handle it.*See link to article.**http:**m.carcomplaints.com*news******kia-engine-warranty-extension-bearing.shtml***Kia is supposed to have the best warranty. I deviated from *** years of GM products and now seriously regret that decision.
GetHuman-gdubwill did not yet indicate what Carvana should do to make this right.
I have an issue with Carvana too
How GetHuman-gdubwill fixed the problem
We are waiting for GetHuman-gdubwill to fix the problem and share the solution with the rest of us customers.
Please help with my Carvana issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.