We purchased a used Kia k*** from carvanna. Clearly everywhere it says manufacturers wa...

GetHuman-gdubwill's customer service issue with Carvana from October 2019

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The issue in GetHuman-gdubwill's own words
We purchased a used Kia k*** from carvanna. Clearly everywhere it says manufacturers warranty remaining. According to Kia the second owner of a car gets * year***,*** mile warranty for the powertrain. We put *,*** miles on this car and it sits at approximately **k miles now. The engine blew up (similar to all the smaller type models that currently have class action lawsuits against them) and they are denying warranty claiming in adequate records. *Carvanna has been no help and the dealership is trying to charge us $**,*** for a new motor. Specially Larry Donahue at Earnhardt Kia of Phoenix who I have caught lying to me twice. *Kia told me today they are still waiting on records from the local Kia dealership. I paid for the Carfax service records since no one will take that initiative on their own. The records I obtained were available and dropped off ** days prior. *Stopped at the dealership again today and they are claiming Kia is denying warranty not them. Can't get the two parties on a call or in person.*Engineer failed on us as the second owner without warning our indication. Had to have it towed and have been renting vehicles for over a month. *There is a problem with software on Kia products that is supposed to warn drivers about this issue. They released some sort of patch to handle it.*See link to article.**http:**m.carcomplaints.com*news******kia-engine-warranty-extension-bearing.shtml***Kia is supposed to have the best warranty. I deviated from *** years of GM products and now seriously regret that decision.

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Carvana

Customer service issue
Reported by GetHuman-gdubwill
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 93 others
0 customers following this
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Timeline

GetHuman-gdubwill started working on this issue
Oct 29th, 2019 8:50pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:17am
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:55pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:55pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:55pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:55pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 30th, 2019 3:55pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 31st, 2019 5:08pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 31st, 2019 5:08pm
GetHuman-gdubwill indicated the issue is not fixed yet.
Oct 31st, 2019 5:09pm