Cartier Boston Customer Service messed up the order and never communicate

GetHuman1317424's customer service issue with Cartier from October 2018

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The issue in GetHuman1317424's own words
Contact the Cartier, If they cannot provide cleaning kit they should compensate sufficient fund for me for another cleaning kit and time and effort to contact them. Too bad ... * months since this last email and NOONE from Cartier bothered to address this issue...absolutely disappointed @!!!!!!!*Good morning,*I came to Cartier Boston to acquire the gift for my fiance with the belief that we will receive great experience. However, it turned out to be the worst communication and I would like to address my concern to Cartier Boston and specically to Trinh Josh.*After completing the order, we have been waiting for Trinh to inform us the tracking number, at some points, he even promised to send the tracking on that day but he missed, without any notice or apology. The communication regarding to receiving the order from Josh Trinh is extremely poor thus me and my fiance have to contact Cartier Boston directly to reach Trinh.*Furthermore, we were so disappointed that the order lacks of cleanning kit as Josh Trinh guaranteed. Bearing in mind the poor communication, we contacted Cartier Boston and another lady told us she would contact Josh Trinh to make sure when the cleanning kit is in stock they would ship it asap to us.*Frankly, Cartier is always a top notch option for me so this experience with Josh Trinh is absolutely unbelievable. He did not send any mail call stating that the cleaning is out stock nor apology for miscommunication. Until now (a month later) we still did not receive any information from him. The after sales service should not end like this in my humble opinion...*Here is some information about our order:*Our reference: *********Model: wedding band yellow golf*Individual number: GKR****Customer service contact: Trinh Josh*Ship to: ms. minh anh ngo*Phone number: **********
they refused to communicate
compensation and training employee so that they can respect customers more
bought so many luxury item this is the worst experiences
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I lost a ***** in my yellow gold love bracelet - can you send me a new one?I get glasses from my grandma as a heritage. Icannot find out which model it is...
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Customer service issue
Reported by GetHuman1317424
Oct 11th, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 2 others
0 customers following this
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GetHuman1317424 started working on this issue
Oct 11th, 2018 6:24am
GetHuman1317424 indicated the issue is not fixed yet.
Oct 11th, 2018 6:24am
GetHuman1317424 indicated the issue is not fixed yet.
Oct 12th, 2018 4:27pm
GetHuman1317424 indicated the issue is not fixed yet.
Oct 12th, 2018 4:30pm

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