Hi, i made a order on **th of november CAR******** with two diaper bags with the price...

GetHuman-thlac's customer service issue with Carters.com from December 2018

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The issue in GetHuman-thlac's own words
Hi, i made a order on **th of november CAR******** with two diaper bags with the price of cyber monday. However, on *th december i received an email informing that one of the items i bought was out of stock. The item is "Duo Signature Diaper Bags" color black. You sent to me a **% coupon, but now that isn't any diaper bag (backpack) with any discount. So, even if i use this coupon the price will be higher that i paid for this canceled item. And other information is that "Duo Signature Diaper Bags" color black" are available at the website. So, how is possible to not have the item when o bought, but at the same day of the *th december email you have at the website? It is at minimum strange.
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Customer service issue
Reported by GetHuman-thlac
Dec 6th, 2018 - 6 mons ago
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GetHuman-thlac started working on this issue
Dec 6th, 2018 6:32pm