Just got off the Fantasy . Was very disappointed in to the point of tears . I have crui...

GetHuman-lynnebir's customer service issue with Carnival Cruise from August 2019

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The issue in GetHuman-lynnebir's own words
Just got off the Fantasy . Was very disappointed in to the point of tears . I have cruised with y’all for years and have never had a past problem . I’m not the type to complain but this was to much . Brown water coming from the sinks and dirty stained toilets were the beginning .. before we even set sail I wanted to get off . I told the room attendant who said it would go away after a few times of running water. Went to the desk and was basically told nothing we can do . Also prior to boarding a friend let me know about the failing report on the food and pool . Needless to say I mainly ate in the Dinning room and stayed away from the buffet and did not get in the pool . I wanted to get off before we even left and knew I would be out of almost ***$ so I just stayed and couldn’t wait to get off . I have never been so uneasy on a ship before. Several other problems too with some rude staff and then we had some great staff especially Roderick in Dinning ! He made my anxiety so much better with his sweet funny personality! I don’t think I’ll be back honestly and Carnival was always my next fave besides Disney ! the Paradise was my absolute Favorite ship . Clean and so much fun . All Staff was GREAT and helped us anyway they could . *Thanks so much *Bethany Birt

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Carnival Cruise

Customer service issue
Reported by GetHuman-lynnebir
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 412 others
0 customers following this

Timeline

GetHuman-lynnebir started working on this issue
Aug 20th, 2019 3:14pm

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