We ordered a hood on March **, ****. At that time on the website it said it would ship...

GetHuman-gentrypb's customer service issue with Carid.com from May 2018

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The issue in GetHuman-gentrypb's own words
We ordered a hood on March **, ****. At that time on the website it said it would ship within * days. We finally received a shipping date of April **, ****. The **th came and went with no hood. We called the **th and they issued a $** gift certificate and returned $** of the shipping because all the hoods they had in stock was damaged so it was going to be longer. **We got * more shipping dates that came and went with no hood. No call or email stating the hood was NOT being delivered then after all. We received the final shipping date on April **, ****. The hood was finally delivered May *, ****. The outside packaging was awful. It had already been noted in the UPS Freight tracking emails that damage was noted at receipt from sender. The shipping company left before we had the packaging open.**When we got to see the hood, it did have alot of damage. Ugh. This long wait only to get daaged product. We called the next morning and was told to send photosand some more documentation which was done right away. Respond time was supposed to be **-** hours. Finally on May *, ****, we received an emailasking how they can resolve the issue and stated * choices to chose from: *)Receive replacement *)Exchange for a different product *)Receive refund. We responded back with we would like a refund. On May *, **** we received an email that stated that they cannot file a damage claim because it was already delivered and the POD was not signed damage. We was told to file a claim with UPS Freight who then told us we needed to file a claim with Extreme Dimentions. ED told us to file again with UPS Freight, who then told us to re-file with CarId.. We have been going in circles trying to resolve this issue between the * parties for almost a month. Awful experience.
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Customer service issue
Reported by GetHuman-gentrypb
May 25th, 2018 - 8 mons ago
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GetHuman-gentrypb started working on this issue
May 25th, 2018 7:15pm