I tried signing up for care.com and got all the way to the background check where they...

GetHuman6730076's Account Access issue with Care.com from October 2021

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Before contacting them, items GetHuman6730076 may need:
Name on account, Date of birth, Billing address, and Email address on account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman6730076's own words
I tried signing up for care.com and got all the way to the background check where they charged me $**.**, then received a message saying my account couldn't be made. I am not able to login or reset password because it says my account doesn't exist and it won't let me make a new account. I would like access to my account or a refund.

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Care.com

Account Access issue
Reported by GetHuman6730076
Oct 21st, 2021 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 587 others
0 customers following this

Timeline

GetHuman6730076 started working on this issue
Oct 21st, 2021 3:36pm
GetHuman6730076 indicated the issue is not fixed yet.
Oct 21st, 2021 7:43pm