I signed up for a care account several days ago. I paid $** for a background check, gav...

GetHuman5960291's customer service issue with Care.com from April 2021

Help with my Care.com issue
First: share to improve GetHuman5960291's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5960291 may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman5960291's own words
I signed up for a care account several days ago. I paid $** for a background check, gave them my credit card information. Without any warning, in less than ** hours, my care account was deactivated. I received an email telling me I was deactivated without reason. *I am extremely unsatisfied with the service I have received. I find it unprofessional for you to take my money and immediately deactivate me without prior notice or reason. I want my care account reinstated.

GetHuman5960291 did not yet indicate what Care.com should do to make this right.

How GetHuman5960291 fixed the problem

We are waiting for GetHuman5960291 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Care.com customer problems.
How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Care.com

Customer service issue
Reported by GetHuman5960291
Apr 14th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1611 others
0 customers following this

Timeline

GetHuman5960291 started working on this issue
Apr 14th 5:25pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians